Privacy notice

This notice tells you what personal data we collect when you use this website, why we collect it, and what your rights are. It covers this website only.

Who we are

Honey & Silk Hair is a hair salon at 4a Barton Street, Tewkesbury, Gloucestershire, GL20 5PP. We are the controller of the personal data described in this notice. If you have a question about your data, email us at hello@honeyandsilk.co.uk or write to us at the salon address.

What we collect

• When you send us a message with the contact form: your name, email address, phone number (if you give it) and your message.
• When you email or phone us: your contact details and what you tell us.
• When you visit the website: our hosting provider records technical data, such as your IP address, browser type and the pages you ask for. This is necessary to deliver the website and keep it secure.
• If you accept cookies: Google Analytics collects data about how you use the website, such as the pages you visit, how long you stay, the type of device and browser, and your approximate location (town or region). Google Analytics does not give us your name or contact details.

We do not use advertising tools, and we do not sell your data.

Why we use it

• To answer your message and arrange appointments. Our lawful basis is that you asked us to do this before you book with us, and our legitimate interest in replying to people who contact us.
• To run the website and keep it secure. Our lawful basis is our legitimate interest in a website that works and is safe.
• To understand how people use the website, so that we can improve it. Our lawful basis is your consent. You can withdraw it at any time in the cookie settings.

Who we share it with

We use these service providers. They process data for us only as needed to provide their service:

• Cloudflare hosts this website and processes technical data such as IP addresses. See the Cloudflare privacy policy.
• Our contact form provider receives your form message and sends it to us by email.
• Google provides Google Analytics and the map on our home and contact pages. Both load only if you accept cookies. See the Google privacy policy.

Some of these providers can process data outside the UK. When they do, they use legal safeguards for it.

How long we keep it

We keep your messages only for as long as we need them to answer you and arrange your appointment. We then delete them, and we do not keep them for more than 12 months.

Cookies

We ask before we use any cookies that are not strictly necessary. If you accept cookies, we use:

• Google Analytics, to count visits and see which pages are useful.
• Google Maps, to show where the salon is.

If you reject cookies, we do not load Google Analytics or Google Maps, and the map is not shown. You can still use the rest of the website. Our website also stores one setting in your browser to remember your choice. If you reject cookies after you accepted them, we stop Google Analytics and delete its cookies.

You can change your choice at any time: open cookie settings.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of your personal data
• ask us to correct data that is wrong
• ask us to delete your data
• ask us to limit how we use your data
• object to how we use your data
• ask us to send your data to another organisation

To use any of these rights, email hello@honeyandsilk.co.uk. We reply within one month.

If you are not happy with how we use your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. Please contact us first, so that we can try to help.

Changes to this notice

If we change this notice, we put the new version on this page and change the date at the top.